At The Gribbit, we strive to ensure your utmost satisfaction with our products. If, unfortunately, you receive a damaged item, we are here to assist you promptly.

To initiate the replacement process, kindly follow these steps within the first two weeks from the date of purchase:

Capture a Clear Picture: Take a photograph of the damaged product, ensuring the damage is clearly visible.

Reach Out to Us: Please email a picture of the damaged product to within the first 2 weeks from date of purchase including information on when and where purchased and a replacement will be shipped free of charge.

Upon receiving your email, our dedicated support team will review the issue and initiate the shipping of a new Gribbit to your address. Rest assured, we value your satisfaction and will make every effort to ensure a seamless replacement process.

For any further queries or assistance, don’t hesitate to contact our customer support team at the same email address.

Thank you for choosing The Gribbit! We look forward to resolving this matter promptly and to your complete satisfaction.